About Janelle Dieken

Janelle Dieken is the Senior Vice President of Product Marketing with over 15 years of experience in customer experience solution strategy. Janelle is responsible for competitive intelligence, product marketing, and financial sales tools and analytics to drive continued business growth. She is certified in Customer Experience Management, formally trained in service design, and is a subject matter expert in Genesys solutions.

About David Sudbey

David Sudbey is the Chief Customer Officer at Genesys. He is responsible for delivering the Genesys customer experience worldwide, including professional services, customer care, and education programs. In addition, David oversees Genesys Prime, the Brazil-based team dedicated to innovative self-service applications. David joined Genesys in 1997 and has held a variety of roles in senior management in the areas of professional services, strategic sales, business operations, and sales engineering. Prior to Genesys, David led a call center applications team that focused on emerging technologies for Nortel Networks. David graduated from the Wentworth Technology Institute Telecommunications Program and completed the General Manager Program at Harvard Business School.