Author: Matt Surridge

About Matt Surridge

Based in Hong Kong, Matt Surridge is currently Strategic Director,Digital Channels & Customer Experience for APAC at Genesys. With more than 20 years of experience in the contact centre and software industries, Matt has held variety of roles, ranging from Senior Management, Sales, Marketing through to Consulting, for organisations such as PwC, Unisys, Datacom, and Genesys. Most recently, Matt has worked with many leading industry organisations in Banking and Telecommunications to help redefine the digital customer experience.